Support
Write to hello@cineroom.org. A reply usually takes a day or two.
If a speaker is late or silent
Open the Room tab and run the calibration again. A Bluetooth speaker that reconnects can come back with a new delay, and a speaker that went to sleep must be woken first. If one speaker plays through its partner, macOS shows it as a new device: remove the old one from the setup and choose the new one.
Pro and purchases
The free version plays through one audio output (mono, stereo or a TWS pair). Pro unlocks all speakers, calibration, lip-sync, loud scenes and film information. In the app, the Pro screen has Restore purchases and Manage subscription. You can also cancel any time in your Apple ID settings, under Subscriptions.
Delete your account
In the app open the person icon, then Account, then Delete account. This removes your data from our server. Your films and library are not on the server and stay on your Mac.
Community rules
- Be kind: no hate speech, harassment, threats or personal attacks.
- No sexual content involving minors, no sexually explicit material and no graphic violence.
- Nothing illegal: no requests for or links to pirated copies, and no personal data of other people.
- No spam, advertising or misleading lists.
- A published list is visible to everyone signed in to CineRoom: its name, description, titles and your nickname. Your files and library are never shared.
- To report, open someone else's list in the Community, press the “…” button next to the heart and choose “Report this list” or “Report …” with the author's name. The same menu lets you block an author you do not want to see. We aim to review reports within 24 hours. Content that breaks these rules is removed and repeat offenders are banned.